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Frequently asked questions
General
At PangeaEducation, protecting your personal data is a top priority. This PrivacyPolicy outlines what kind of data we collect, how we use and safeguard it, andyour rights regarding your information. By using our website https://www.pangea-education.com, you agree to the terms of thispolicy.
1. Data Collection and Use
We collectpersonal data when you visit our website, register for lessons, communicatewith our team, or participate in our services. This may include:
- Full name
- Email address
- Contact number
- Country of residence
- Billing details
- Device and browser information
- Cookies and usage data
- Lesson feedback, assessments, and submitted content (e.g., text, photos, videos)
Your data isused for:
- Delivering and customizing language lessons
- Communication and customer support
- Progress tracking and feedback
- CRM and administrative purposes
- Marketing (with consent)
- Analytics and platform improvement
- Legal compliance
2. Legal Basis
Data isprocessed under one or more of the following grounds:
- Your explicit consent
- Contractual necessity (e.g., delivering lessons)
- Compliance with legal obligations
- Legitimate interests (e.g., improving services, preventing fraud)
3. Your Rights
You have theright to:
- Access your personal data
- Correct inaccuracies
- Request deletion or anonymization
- Object to certain uses (e.g., marketing)
- Withdraw consent at any time
- Request data portability
To exerciseyour rights, please contact: support@pangea-education.com
4. Data Retention and Deletion
We retainyour personal data only as long as necessary for the purposes described aboveor as required by law. You may request deletion of your data, and we willcomply within legal limits unless there is a justified reason to retain it.
5. Cookies and Tracking Technologies
We usecookies to enhance your experience, including:
- Essential session cookies
- Performance and analytics cookies
- Functional preferences
- Marketing and third-party service cookies
You canmanage cookie settings in your browser. Please note: Disabling cookies maylimit some functionalities of our website.
6. Children's Privacy
Our platformis intended for users aged 18 and older. We do not knowingly collect data fromchildren under 18 without parental consent. If you believe we have receiveddata from a minor, please contact us for immediate removal.
7. Data Sharing
We may sharedata with:
- Instructors and academic coaches (only relevant data)
- Payment processors (e.g., Stripe, PayPal, Wise, Iyzico)
- Hosting and analytics services
- Legal authorities if required by law
Data isnever sold. Third-party providers are contractually obligated to protect yourdata.
8. International Transfers
Data may bestored or processed in servers located in:
- Turkey
- Germany
- United States
We ensureadequate protection in compliance with relevant data protection regulations(e.g., GDPR).
9. Security Measures
We implementtechnical and organizational measures to protect your data against unauthorizedaccess, loss, or misuse.
10. Third-Party Links and Tools
Our websitemay include links or embedded content (e.g., YouTube, Zoom, Meet) that aregoverned by separate privacy policies. Pangea Education is not responsible forexternal content or data handling by those services.
11. Updates to This Policy
We mayupdate this policy as our services evolve or legal requirements change. Changeswill be published on our website, and significant updates will be communicatedvia email if appropriate.
12. Contact Us
Forquestions, concerns, or data access requests, please contact:
Pangea Education
📧 support@pangea-education.com
📞 +38669733272